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Compass Management Corp.
4900 Hopyard Rd. Ste 100
Pleasanton, California 94588
Tel: 1-866-755-0558
Fax: 1-866-755-0559
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Q: Does Compass handle all claims from commercial or consumer shippers?
A: No. We only administer claims sent to us for processing by our clients. Claimants should check with the carrier before contacting us.
Q: How do I find the time limits for filing claims against our carriers?
A: The carriers' tariff or bills of lading will specify the various time limits, but they could be different via each mode, or different for carriers within the same mode, particularly on traffic which is exempt from government regulations. |
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Q: Must I notify my own insurance company of a claim?
A: Yes, if you purchased cargo insurance. Under most shippers' cargo insurance policies, the insurer stipulates that it must be given notice of claims promptly, or within a reasonable time. If you are not able to recover from a carrier, you may be time barred from claiming against the insurer if you have not given it prompt notice of your claim against the carrier.
Q: Must I use a specific claim form?
A:
No specific claim form is required. However, to make the submission of claims easier we can provide you with a standard claim form.
Q: Am I required to submit photos or other documentation to support my claim?
A:
Supporting documents such as photos are nor required. However, these documents may be helpful in the processing of your claim. If supporting documents are missing then the claim may be denied based on lack of supporting evidence.
Q: How do I find out the status of my claim?
A: Each claim submitted to Compass will be assigned a unique claim number and individual claim administrator. You may call your claims administrator directly to ask any questions about your claims.
Q: Does Compass adjust claims for all carriers?
A:
Compass only provides services for carriers which have entered into signed agreements to retain our services.
Q: If a settlement is reached does Compass issue claims payments?
A: No, compass merely gathers all the information and processes the claims on behalf of the carrier. Compass will make a recommendation for settlement to the carrier. However, acceptance of Compass’ settlement recommendation is solely left to the discretion of the shipper and carrier.
Q: If I do not accept Compass’ recommendation do I have other recourses?
A: Yes, a shipper (commercial or consumer) is not bound by the recommendation of compass or by the offer from the carrier. If no settlement is reached the shipper may exercise a number of options including filing a lawsuit or making a claim to your own insurance company. |
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