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Compass Management Corp.
4900 Hopyard Rd. Ste 100
Pleasanton, California 94588
Tel: 1-866-755-0558
Fax: 1-866-755-0559
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Q: How do I find the time limits for filing claims against our carriers?
A: The carriers' tariff or bills of lading will specify the various time limits, but they could be different
via each mode, or different for carriers within the same mode, particularly on traffic which is exempt
from government regulations.
Q: Must I notify my own insurance company of a claim?
A: Yes, under most shippers' cargo insurance policies, the insurer stipulates that it must be given notice
of claims promptly, or within a reasonable time.If |
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you are not able to recover from a carrier, you may
be time barred from claiming against the insurer if you have not given it prompt notice of your claim
against the carrier.
Q: Must I use a specific claim form?
A: No, any written notice containing the basic elements of a claim will suffice.
Q: Am I required to submit photos or other documentation to support my claim?
A: Supporting documents such as photos or surveyors reports are nor required. However, these
documents may be helpful in the processing of your claim. Also, at times if supporting documents are
missing then the claim may be denied based on lack of supporting evidence.
Q: How do I find out the status of my claim?
A: Each claim submitted to Compass will be assigned a unique claim number and individual claim
adjuster. You may call your claims adjuster directly to ask any questions about your claims.
Q: Does Compass adjust claims for all carriers?
A: Compass only provides services for carriers which have entered into signed agreements to retain our
services.
Q: If a settlement is reached does Compass issue claims payments?
A: No, compass merely gathers all the information and processes the claims on behalf of the carrier.
Compass will make a recommendation for settlement to he carrier. However, acceptance of Compass’
settlement recommendation is solely left to the discretion of the shipper and carrier.
Q: If I do not accept Compass’ recommendation do I have other recourses?
A: Yes, a shipper (commercial or consumer) is not bound by the recommendation of compass or by the
offer from the carrier. If no settlement is reached the shipper may exercise a number of options
including filing a lawsuit or making a claim to your own insurance company. |
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