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Compass Management Corp.
4900 Hopyard Rd. Ste 100
Pleasanton, California 94588
Tel: 1-866-755-0558
Fax: 1-866-755-0559
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| Compass takes special care to handle any consumer claim submitted to its office for
processing. Unlike commercial claims, consumer claims usually involve damage or loss to
sentimental personal property. Unfortunately, there are times where no amount of
compensation can make an individual consumer whole after loss or damage to an important
family heirloom. Our team of claims adjusters will do their best to process the claim in a
timely manner.However, please note that our adjusters are required to process the claims in
accordance with the valuation and or/ insurance coverage purchased by the consumer. |
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| Consumer claims are usually adjusted based on one of two scenarios, depending on which
valuation and/or insurance options was selected by the shipper. |
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NOTE: We strongly encourage all consumers to purchase full replacement valuation and/or
insurance coverage from their cargo carrier; whether the goods are moved by air, ocean, or
ground transportation. This form of Valuation coverage and/or insurance coverage is
relatively inexpensive and provided the best protection and recovery for consumers’
property.
When full replacement valuation and/or full value insurance coverage has been selected; we
will send out claims adjustors/surveyors to view and document the damaged property, if
appropriate and necessary. We will utilize a network of property and furniture repair
professionals to inspect, estimate, and repair damaged property. |
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| Limited liability valuation is an option which we never recommend a consumer select. This
option whether by air, ocean, or ground transportation offer little or no protection to the
damaged or lost property. When this option is selected by the consumer we will adjust the
claim based on the valuation coverage selected by the consumer. For example: |
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Air transport could be limited to $0.50 per pound per article. |
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Ocean cargo claims could be limited to $500 per container. |
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Ground transportation claims could be limited to $0.60 per pound per article. |
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| Prior to submitting your claim please review your airway bill, freight bill or bill of lading to determine which valuation and/or insurance coverage was selected. |
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